Billing Terms and Conditions
Billing Terms & Conditions
This page explains how billing works for every order placed with Loadline, operated by Loadline LLC. Completing a purchase on our site means you accept the terms below.
How We Process Payment
Payment is captured at the moment you place your order, for the full checkout total shown on the product page. Since we offer free shipping nationwide and don't add sales tax or VAT at checkout, the price you see is the price you pay. A confirmation email with your order and payment summary follows every purchase.
Accepted Payment Methods
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
Whatever method you use must be valid and authorized at the time of purchase. If a payment fails to process, we won't be able to fulfill the order.
Currency
All prices on our site are listed in U.S. Dollars. If you're ordering from outside the United States, your bank or card issuer may apply its own currency conversion fees — these are outside our control and not something Loadline charges or collects.
Taxes & Pricing
The price displayed on each product page is the full amount you'll be charged. We don't add sales tax, VAT, or other government fees on top of it, and every U.S. order ships free with no added shipping cost at checkout. For full shipping details, see our Shipping Policy.
If You Spot a Billing Error
If you believe you were charged incorrectly, email support@loadlineequipment.com right away with your order number and a description of the issue. We'll investigate and issue a correction or refund promptly if a mistake occurred.
We reserve the right to correct pricing or billing errors even after payment has gone through. If a correction increases your total, we'll contact you before charging the difference and give you the option to cancel instead. See our Refund & Return Policy for more on how refunds are handled.
Subscriptions
Loadline does not currently offer subscription products or recurring billing — every purchase is a one-time charge. If that changes in the future, this section will be updated and you'll be notified before any recurring charge applies to your account.
Chargebacks
If you notice an unfamiliar charge, please contact support@loadlineequipment.com before filing a chargeback with your bank — most billing issues can be resolved faster that way. Filing an unauthorized chargeback may result in:
- Suspension of your account
- Collection of any outstanding balance
- Refusal of future orders
We fully cooperate with chargeback investigations and provide relevant transaction records to your financial institution as needed.
Contact Us
Business Name: Loadline
Mailing Address: 5830 E 2nd St, STE 7000 #38424, Casper, WY 82609
Email: support@loadlineequipment.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.