Shipping policy
Shipping & Delivery
Thanks for shopping with Loadline. We ship every order within the United States at no cost to you. This page covers everything you need to know about how your equipment gets from our warehouse to your job site or facility.
Where We Ship
We currently ship to all addresses within the United States, from warehouse locations inside the country.
Order Cutoff Time
Orders placed before 5:00 PM EST on a business day begin processing that same day. Orders placed after that time, or on weekends and holidays, begin processing the next business day.
Handling Time
Once an order is confirmed, our team needs 1 to 2 business days (Monday through Friday) to prepare, package, and hand it off to the carrier. This is separate from transit time — it's the work that happens before your shipment ever leaves our warehouse.
Carrier Transit Time
After pickup, standard parcel shipments typically take 6 to 8 business days to reach your address. Larger equipment such as gantry cranes and heavy hoists ships via freight carrier and may include a scheduled delivery appointment; transit time for freight shipments can run slightly longer depending on your location and access requirements.
Total Estimated Delivery Time
From the moment you complete checkout to the moment your order arrives, most customers can expect 7 to 10 business days total, combining our handling time and the carrier's transit time.
Carriers We Use
We ship through a network of trusted parcel and freight carrier partners. Which one handles your shipment depends on your location, the size and weight of the equipment, and current carrier capacity.
Free Shipping, No Minimum
Every order shipped within the United States ships free — no minimum order size, no hidden shipping fees added at checkout, regardless of order total.
Tracking Your Order
As soon as your order leaves our facility, we'll email you a tracking number. It can take up to 24 hours after that email for tracking details to appear on the carrier's site.
Possible Delays
We work hard to hit our estimated delivery windows, but delays can occasionally happen due to factors outside our control, such as:
- Severe weather
- Natural disasters or regional emergencies
- Carrier disruptions or high shipping volume
- Peak seasonal demand
- Incomplete or inaccurate shipping addresses
If your order is significantly delayed, email support@loadlineequipment.com and we'll help track it down. If an item arrives damaged or you need to start a return, see our Refund & Return Policy for next steps.
International Orders
We currently ship within the United States only. We're working toward expanding our shipping coverage and will update this page when international shipping becomes available.
Contact Us
Questions about shipping? Check our FAQ page or reach out directly.
Business Name: Loadline Equipment LLC
Mailing Address: 5830 E 2nd St, STE 7000 #38424, Casper, WY 82609
Email: support@loadlineequipment.com
Phone: (307) 316-6136
Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.