Refund policy

Returns & Refunds

We want you to be satisfied with the equipment you order from Loadline. If something isn't right, here's exactly how our return and refund process works.

Return Window

You have 30 days from the date your order is delivered to request a return. This window starts on the delivery date, not the date you placed the order.

What Qualifies for Return

To be eligible for a return, an item must be:

  • Unused and in the same condition you received it
  • Packed in its original packaging
  • Complete with all original tags, manuals, and hardware
  • Accompanied by proof of purchase

Who Pays Return Shipping

Our error: If you received a defective or incorrect item, you won't pay a cent for return shipping — we'll send a prepaid label, and for oversized freight items, we'll coordinate pickup directly.

Change of mind: If you're returning an item for any other reason, return shipping is your responsibility and will be deducted from your refund; the remaining item cost is refunded in full.

Items That Can't Be Returned

Products marked "final sale" on their product page are not eligible for return.

Starting a Return

  1. Email support@loadlineequipment.com with your order number and the reason for the return.
  2. Our team will respond within 1 to 2 business days with return instructions.
  3. Package the item securely in its original packaging and ship it to the address we provide (or, for freight items, have it ready for carrier pickup).
  4. Once we've inspected the item, we'll confirm whether your return is approved.

Refund Timing

Approved refunds are issued to your original payment method within 7 business days of approval. Your bank or card issuer may take additional time to post the funds.

Restocking Fees

We do not charge a restocking fee on any returned item.

Exchanges

Need a different size, capacity, or configuration? Contact our team and we'll help. In most cases, the fastest path is returning your original item and placing a new order for the correct one.

Damaged or Defective Equipment

If your equipment arrives damaged or isn't working as expected, contact us right away with your order number, a description of the issue, and clear photos. We'll arrange a replacement or a full refund at no additional cost to you.

Refund Not Showing Up?

  1. Check your bank or card statement — processing delays are common.
  2. Contact your bank or card issuer directly to ask about pending credits.
  3. If it's still not resolved, email us and we'll look into it.

Contact Us

Business Name: Loadline Equipment LLC
Mailing Address: 5830 E 2nd St, STE 7000 #38424, Casper, WY 82609
Email: support@loadlineequipment.com
Phone: (307) 316-6136
Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.