FAQ

Pick your equipment, confirm the specs match your application, add it to your cart, and check out directly on the site. You'll get an order confirmation by email as soon as payment clears.

Every listing includes the load capacity, span or lift height, and power requirements you need to verify against your job site. If anything is unclear, email us the specs of your application before ordering and we'll confirm fit.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa, all processed through a secure checkout.

Most orders reach their destination in 7 to 10 business days — typically 1 to 2 business days for us to prepare and hand off your order, plus 6 to 8 business days in transit with the carrier. Larger crane and hoist shipments moving by freight can run slightly longer depending on your location.

Yes. Every order shipped within the United States ships free, with no minimum order size and no surprise fees at checkout.

As soon as your order leaves our warehouse, you'll get an email with a tracking number. Allow up to 24 hours for that number to activate on the carrier's site.

You have 30 days from delivery to request a return. Equipment must be unused, in its original packaging, with all tags and paperwork included.

Email us right away with your order number, a description of the issue, and photos. We'll arrange a prepaid return or freight pickup and send a replacement or full refund at no cost to you.

Approved refunds are issued to your original payment method within 7 business days. No restocking fee is ever applied.

Contact us within 24 hours of placing your order and we'll do our best to change or cancel it before it enters processing. Once an order has shipped, our standard return process applies instead.

Not yet — we currently ship to addresses within the United States only. We're working on expanding coverage and will announce it when it's available.

Loadline operates entirely online, which lets us keep pricing competitive and inventory focused. Our team is reachable by email if you'd like more detail than a product page can show.

Yes. If you're outfitting multiple job sites or ordering in volume, email support@loadlineequipment.com with the equipment and quantities you need and we'll put together pricing.

Email support@loadlineequipment.com or use the form on our Contact page. We aim to reply within 1 to 2 business days.

Monday to Friday, 9:00 AM to 5:00 PM (EST). Messages sent outside those hours are answered the next business day.