Privacy policy

Your privacy matters to us. This Privacy Policy explains how Loadline LLC, doing business as Loadline, collects, uses, shares, and safeguards your personal information when you browse our site or place an order. By using loadlineequipment.com, you agree to the practices described below.

Information We Collect

We collect a few categories of information in order to run our business and serve you well:

Information You Give Us

When you check out, register for an account, or contact our team, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Company name (for business orders)

Payment Details

Card numbers and billing information entered at checkout are processed and stored by our third-party payment processors, not by us. We do not retain full card numbers on our own servers.

Site Usage Data

Our site automatically logs certain technical details as you browse, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and time spent on each
  • Referring website

How We Use This Information

  • To process, fulfill, and ship your order
  • To send order updates, account notices, and support responses
  • To improve our catalog, site, and customer experience
  • To send occasional promotions or product updates (opt out anytime)
  • To identify and prevent fraudulent activity
  • To meet our legal and regulatory obligations

When We Share Your Information

We do not sell your personal information. We share it only in these limited circumstances:

Vendors we rely on: Payment processors, freight and parcel carriers, email platforms, and analytics tools receive only the data needed to do their job.

Legal obligations: We may disclose information when required by law, court order, or government request, or when necessary to protect our rights or the safety of others.

Business transitions: If Loadline is acquired, merged, or sells substantially all of its assets, customer data may transfer as part of that transaction.

Cookies

We use cookies and similar technologies to keep your cart working, understand how visitors use the site, and measure the performance of our marketing. These include:

  • Functional cookies that keep core features like your cart and login working.
  • Analytics cookies that show us how the site is used so we can improve it.
  • Advertising cookies that help us measure and target marketing campaigns.

You can disable cookies through your browser settings, though some site features may not work properly as a result.

How We Protect Your Data

  • Site-wide SSL encryption on any page that transmits personal data
  • PCI-compliant third-party payment processing
  • Ongoing monitoring and periodic security reviews
  • Internal access limited to staff who need the data to do their job

No method of transmitting data over the internet is completely secure, and we cannot guarantee absolute protection of your information.

Your Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to fix inaccurate or outdated information.
  • Deletion: Request that we delete your data, subject to any legal retention requirements.
  • Opt-out: Unsubscribe from marketing emails at any time via the link in our messages or by contacting us.
  • Portability: Receive your data in a common, machine-readable format.

To exercise any of these rights, email support@loadlineequipment.com.

Children's Privacy

Our site is not directed at children under 13, and we do not knowingly collect information from anyone under that age. If we learn that a child's data was collected without proper consent, we will delete it promptly. If you believe a child has provided us with personal information, contact us at support@loadlineequipment.com.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page will reflect the most recent revision. Continuing to use our site after changes take effect means you accept the updated policy.

International Visitors

If you're accessing our site from outside the United States, your information will be transferred to and processed in the United States, where our servers and business are located. By using our site, you consent to this transfer.

Contact Us

Business Name: Loadline Equipment LLC
Mailing Address: 5830 E 2nd St, STE 7000 #38424, Casper, WY 82609
Email: support@loadlineequipment.com
Phone: (307) 316-6136
Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.